Welcome to our FAQ page
We work very hard that orders received between Monday and Friday before 15h leave our warehouse on the same day - except on public holidays -. Orders received during the week-end or public holidays will be treated the next work day.
Once your product leaves our facility, bpost will take care of the delivery of your order.
You can follow the status of your order through track & trace.
Please find bpost indicative delivery times:
- Belgium : 1 workday
- NL / LUX / FR / GE : 2 - 3 workdays
- Other European countries : 1 - 4 workdays
The carriers we work with do their best to deliver your products within the timescale as indicated above. However, delivery might be affected by unforeseen circumstances related to the carriers. The Essentials srl can not be responsible for delay and does not issue any form of compensation, as delivery is a non-guaranteed service and is the entire responsibility of bpost.
We offer free shipping in certain European countries.
Free shipping in Belgium, The Netherlands, Luxembourg for orders of 80,-€ and above.
Free shipping costs in France, Germany for orders of 85,-€ and above.
List of our shipping fees up to 1000g
For our complete list of shipping fees, please click here.
We'll be happy to answer your questions. Contact us