Welcome to our FAQ page
We work very hard that orders received between Monday and Friday before 15h leave our warehouse on the same day - except on public holidays. Orders received during the week-end or public holidays will be treated the next work day.
Once your product leaves our facility, the carrier will take care of the delivery of
your order and an e-mail will be sent to you so that you can follow
the status of your order.
Please find indicative delivery times:
- Belgium : 1 workday
- NL / LUX / FR / GE : 2 - 3 workdays
- Other European countries : 1 - 4 workdays
The carriers we work with do their best to deliver your products within the timescale as indicated above. However, delivery might be affected by unforeseen circumstances related to the carriers. The Essentials srl can not be responsible for delay and does not issue any form of compensation, as delivery is a non-guaranteed service and is the entire responsibility of the carriers.
Free shipping in Belgium, The Netherlands, Luxembourg for orders of 80,00€ and above.
Free shipping in France, Germany for orders of 90,00€ and above.
Free shipping in United Kingdom for orders of 120,0€ and above.
List of our shipping fees up to 2000g.
Belgium €4.95 - Free shipping > €80
France €8.50 - Free shipping > €90
Germany €8.50 - Free shipping > €90
Luxembourg €10 - Free shipping > €80
The Netherlands €75 - Free shipping > €80
United Kingdom €13.00 - Free shipping > €120
Hong Kong €25.00
United States €40.00
We'll be happy to answer your questions. Contact us
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